Reservations / Cancellations
All guests of Stay Roanoke are required to complete our rental agreement prior to check in. This document will be sent via text message, so please update your phone number on your booking platform.
In order to secure your reservation we require a 20% NON-REFUNDABLE deposit at the time of your reservation using a major credit card.
The remainder of your balance is due within 24 hours of your check in date.
Cancellation requests are not available after your check in date.
Check-In / Check-Out
Lockouts and Lost Keys
We use keyless entry and keycards for our properties. In the event of a lockout we will do our best to get you back into your unit as soon as possible.
In the event of a lost or missing key card, new cards will be issued at a cost of $25 per card and a $50 service fee.
After hours lockouts (between 10pm-7am) are subject to staff availability and thus we can not guarantee re-entry during that time period. Please be advised that we do not provide 24/7 lockout support or on-site service.